Overview ChatGPT By Keko
Keko company has developed an extension that automatically creates a solution for all the tickets that come to Zoho Desk using chatGPT. Also, we have designed the solution of the ticket in many negotiation features that people use in their daily life, for example, when a ticket comes, it is normal or Happy to reply to the customer. We have designed ChatGPT to respond to tickets in seven tones.
Integrate through a simple interface
Create efficient and effective agent experiences
Stay updated with latest tech and maximize your team's potential
Achieve shortest resolution time
Respond to messages faster
Respond to messages faster
ChatGPT assists Desk users in understanding lengthy incoming messages with precise summaries. This ability helps service agents save time, respond faster, and ensure customers experience prompt resolutions.
Detecting Customer Sentiment
Detecting Customer Sentiment
ChatGPT helps service agents understand customer sentiment by detecting the tone of incoming tickets. This ability allows teams to respond with appropriate empathy, understanding customers’ needs better.
Retrieving Contextual Information
Retrieving Contextual Information
Zoho Desk’s Knowledge Base feature is a rich archive of useful information for your customers. ChatGPT can quickly retrieve articles from your Knowledge Base, creating relevant replies.
The integration of ChatGPT into Zoho Desk is a game-changer, minimizing tasks for agents and creating opportunities to focus deeper on issues, offering improved customer experiences. Advantages include faster response rates, better agent experiences, quicker resolution times, and enhanced ticket management.
